John Cleese – The Art of Assertiveness
Arichive : John Cleese – The Art of Assertiveness
John Cleese shows you how submissive behavior causes people to be ignored, and how very damaging aggressive behavior can be to everyone involved. This program teaches that the value of assertive behavior is that managers can be honest with themselves and others, without emotion.
Key Learning Points
- Be honest about what is relevant
- Establish a bottom line of negotiation
- Be helpful
- Invite others to help solve problems
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