Lynda.com – Chris Croft – Learning to be Assertive

Lynda.com – Chris Croft – Learning to be Assertive

We all get frustrated when we feel taken advantage of, or alternatively, respond too aggressively
when we feel provoked or trapped. Overcome these knee-jerk responses by learning how to be
assertive. This course reveals what assertiveness really means, and how it is different from
aggression, and outlines specific techniques you can use to respond to challenging situations and
difficult people.